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Refund and Returns Policy
All digital products and services offered through EchoDrivoxa are delivered electronically, and by completing a purchase you immediately gain access to the ordered files or to the process of creating custom beats, depending on the package selected. Since the nature of our services involves instant digital delivery, we do not provide refunds or returns once access to the purchased materials has been granted, as the files cannot be returned in the same way as physical goods. This approach ensures fairness to creators and protects the value of the intellectual property being distributed.
At the same time, we understand that clarity and trust are essential when working with digital content. For this reason, we emphasize that before completing a purchase you should carefully review the description of each package, including the type of license granted, the formats available, and the scope of use permitted. By making a purchase, you acknowledge that you have reviewed and accepted the details of the service, and that refunds cannot be issued simply due to a change of mind or incorrect selection.
For customers who choose the Custom Master package, where unique beats are produced to match individual requirements, we guarantee the delivery of a completed product that aligns with the description provided at the time of order. To ensure customer satisfaction, this package includes the option to request a limited number of revisions, so that the final result corresponds as closely as possible to your creative expectations. However, refunds for custom work are not available, as significant creative effort and resources are invested in the production process.
In rare cases, where a technical issue prevents access to files, or if the provided download link does not function properly, EchoDrivoxa will work to promptly resolve the issue and restore access to the purchased materials. Our commitment is to ensure that every customer receives what they have paid for, in the correct format and quality. If a technical failure on our side makes it impossible to deliver the files, appropriate remedies such as reissuing the content or providing equivalent access will be arranged.
By completing your purchase, you confirm that you fully understand and accept this Refund and Returns Policy, acknowledging that all sales are final once digital access is granted. EchoDrivoxa reserves the right to adjust or update this policy at any time to reflect changes in services, licensing practices, or applicable legal requirements. Continued use of the platform and its services after such updates will be considered as acceptance of the revised version of this policy.